Refunds & Cancellations

1 · The Short Version

All QuizSparrow payments are final and non-refundable, apart from the three situations in §2. Having used the Services and changed your mind is not grounds for a refund.

2 · Situations That Qualify

• A fault on our side that we can't fix — if a problem with the Services, rather than with your own setup, stops QuizSparrow working and our support team is unable to resolve it, we refund the payment.
• Duplicate charges and billing errors — refunded in full.
• Unauthorised charges — refunded once we have confirmed the charge was not made by you or with your permission.

3 · Situations That Don't

• a change of mind, time left unused on a plan, or a renewal you meant to cancel and didn't;
• problems caused by your own device, internet connection, browser or third-party software;
• an account closed for a breach of the Terms of Service.

4 · Cancelling a Plan

• Cancel at any time, from your dashboard or through a request on our support ticket page.
• Cancellation stops the next renewal.
• Access continues until the end of the period you have paid for.
• The unused part of a period is not refunded.

5 · Requesting a Refund

Refund requests go through our support ticket page, which does not require an account. Please include:

• the email address on the purchase;
• the charge date and amount;
• a brief description of what went wrong.

Should the ticket page be unavailable, you can send the same information to [email protected].

We aim to respond within about 2 business days. Approved refunds are returned to the original payment method, usually within 5–10 business days.

A parent or guardian who finds a charge made without their consent should raise it through the same ticket page.

6 · Chargebacks

If you are considering disputing a charge with your bank or card issuer, please contact us first. Most billing problems are quicker to resolve directly.

7 · Updates to This Policy

This policy may be updated from time to time. The effective date shown at the top of the page identifies the current version.